Comment Neelie (Kroes)

[...] Third, people need choice in their internet services. A real choice, not a theoretical one. If they want to switch providers, they should be able to do so, without countless obstructions. And, in practice, there are many barriers to switching: like excessive charges, modem hire, or email addresses. We will be looking at those barriers, and removing them. In particular, there needs to be an end to annoying practices - like quietly extending a contract for another year without asking. It's time to put people back in the driving seat.